Legal - Terms & Conditions

Refund Policy for Cash, Check, or Credit Card Donations 

Painted Rain Ranch appreciates your donation and your support of our mission. Our budget and ongoing financial health rely on accounting for and accepting irrevocable, non-refundable donations from the public. Therefore, Painted Rain Ranch considers all donations to be nonrefundable. Board Members may consider returning donations to the donor, but only in limited circumstances. If you have made an error with your donation or changed your mind about contributing to our organization, follow the steps outlined below.

Depending on the circumstances, Painted Rain Ranch will consider your request if it is made within seven (7) days of the original donation. If a donation was made to include a pet communication session, see below. Painted Rain Ranch may ask for proof of identity before issuing a refund, and all refunds are returned using the original method of payment. For example, if your donation was made by credit card, your refund will be credited to that same account. You are responsible for all tax considerations that may arise if your donation is refunded. 

Painted Rain Ranch is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, especially if a tax exemption certificate has been issued:

• If you would like your donation to Painted Rain Ranch Nonprofit to be refunded 

• You must request Painted Rain Ranch Nonprofit in writing or by email to hello@paintedrainranch.org for a refund, and your request must reach Painted Rain Ranch within 7 (seven) days from the date on which you donated. No exceptions. For instance, the date on which you:

• Donated online, electronically or through other means, OR 

• Handed over the check/demand draft to Painted Rain Ranch Nonprofit or someone authorized by Painted Rain Ranch Nonprofit for this purpose, OR

• Dispatched the check/demand draft to Painted Rain Ranch Nonprofit by other means

• The reason for your refund request  

Any refund made will be made after deducting the transaction fees (where applicable)

The written request stating the reason for requesting a refund must be included or sent to the address stated below and must contain all the following details about the donation:

• Date of donation

• Donation amount

• If the donation was made through check/draft, please provide Check/Draft no

• If the donation was made through a credit card, please provide Credit Card no. (last 4 digits only).

• If the donation was made online, please provide Donation-ID. 

Painted Rain Ranch PO BOX 256 Elk WA 99009  USA 

Email: hello@paintedrainranch.org

Refunds for Pet Communication Sessions 

If you have booked and/or completed a session and are requesting a refund:

If at any time during the first 10 minutes of your session you are not satisfied inform the practitioner you wish to terminate the session and request a refund. Then follow the steps above for a 100% refund of the cost of the session less processing fees. If your donation was more than the cost of the session, the additional funds are non-refundable. Only the amount of the session will be considered for refund. 

It is our hope that you would consider your DONATION nonrefundable as it is supporting the Painted Rain Ranch. 

If the session goes beyond 10 minutes, there will be no refund. No exceptions.

If at any time a practitioner senses they are being tested during the session or requested information is withheld in an attempt to get a specific message the session will immediately terminated without refund. No exceptions. 

Cancelation Policy:

If you cancel your session within 72 hours of the appointment you will receive a full refund within 3-5 business days excluding legal holidays, less processing fees. If cancelation is within 72 hours of your appointment there will be no refund issued. Again, we ask that you consider this a DONATION to help support the animals on Painted Rain Ranch.

No shows are non-refundable regardless of the reason and a $49 rescheduling fee will be assessed. 

Noncompliance with providing pet photo and basic information will result in forfeiting your appointment without refund. Basic info and photos must be provided at the time of appointment. No exceptions. 

Recording:

Every effort will be made to record your session via FreeConferenceCall.com. This is a courtesy and not guaranteed. Sometimes, technological issues happen outside the realm of human error, and Janet Rose is not responsible for any problems that may occur. If you want to record on your end, please INFORM Janet before the start of the session. Sessions must be downloaded within the 48 hour timeframe, usually to a PC or laptop as most phones or tablets do not have enough space. You are responsible for contacting us within 24 hours if you have not received the link and also for your settings and saving the recording on your device. Recordings will not be stored longer than the timeframe. above. 

All decisions of Painted Rain Ranch Nonprofit in this regard will be final and binding on the donor.  

Terms & Conditions

By scheduling a session the donator agrees and understands that the outcome of any session is not guaranteed and results may vary.